Terms of Service

Updated 3 October 2026

These terms are between you and FaceDesk, the operator of facedesk.ai. FaceDesk is the brand of the studio. By creating an account, or by paying for a plan or a credit pack, you agree to these terms and to the Refund policy.

The studio

FaceDesk is a web studio for AI influencers. You create an influencer, train that face, and produce stills, short hooks, and talking videos for that person. Every still, hook, and talking video belongs to one influencer.

In this version you can:

Subscribe to a monthly plan, and buy credit packs that do not expire
Create influencers up to your plan’s limit, upload face photos, and train a Soul ID
Generate a Soul 2 still of that influencer
Turn one of that influencer’s stills into a short Kling 3 or Seedance 2.5 hook
Design a voice for that influencer with ElevenLabs and keep one
On Creator and Studio, create a talking video with HeyGen from one of that influencer’s stills, in the voice you kept

Starter does not include talking videos. You need an active plan to create an influencer. Starter includes 1 influencer, Creator includes 3, and Studio does not cap the number.

Accounts

You need an account to use the studio. You must be at least 18. Keep your sign-in details to yourself, and tell us at support@facedesk.ai if you think someone else is using your account. You are responsible for the activity on your account.

Plans and credits

The monthly plans are:

Starter, $49 a month, 3,500 credits, unlimited influencers, stills and hooks, standard rendering
Creator, $119 a month, 10,000 credits, unlimited influencers, talking videos included, standard rendering
Studio, $299 a month, 30,000 credits, unlimited influencers, talking videos included, priority rendering

A plan is a subscription. It renews each month until you cancel. Prices are in US dollars. At checkout, Paddle may charge the equivalent in your local currency, and may add tax. The amount and the renewal are shown before you pay.

Subscription credits are spent first. They are usable until the end of the billing cycle. Unused subscription credits expire at the end of that cycle. If you cancel, the plan stays in place until the end of the period you already paid for, and then it ends.

Credit packs are a one-time purchase, priced at 100 credits per dollar. Pack credits do not expire, unless that purchase is refunded. You can buy a pack from your account, on this website.

Before a paid job, you see a credit quote. A quote lasts 10 minutes. Confirming the job holds those credits immediately, and the balance drops then. The hold returns only when the provider reports that the job failed, or when the job never started. A slow render is not a failure. A result you do not want to use is not a failure, and it does not return credits.

If a payment is refunded or charged back, FaceDesk removes the credits that payment added. If those credits were already spent, the balance can go negative, and new jobs stay blocked until the balance is positive again. The Refund policy is part of these terms.

Likeness and what you upload

You may train a face only when you have permission to use that person’s likeness, or when the person is not real. Training asks you to confirm this before it starts, and it needs at least ten photos of the same person.

You will not:

Upload a face of anyone under 18, or ask the studio to generate a minor
Generate sexual content
Use a real person’s likeness without permission, including to impersonate them
Use the studio for fraud, scams, or anything illegal

You are responsible for the photos, names, and prompts you submit, and for how you publish the results. FaceDesk may refuse or stop a job that breaks these rules. Credits for a job the provider did not fail are not returned because the result broke these rules after you confirmed it.

Your files

You may use the stills and videos you generate for the influencer you created, including posting them. FaceDesk does not claim ownership of those files. Copyright in a generated file depends on the law where you use it. FaceDesk owns the studio, the site, and the FaceDesk name.

Payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

FaceDesk never receives your card number. The purchase contract for a plan or a credit pack is with Paddle. Paddle’s buyer terms apply to the payment, tax, invoices, and returns. Product questions about the studio go to support@facedesk.ai. Payment questions go to Paddle.

You accept these terms and the Refund policy on the Credits page before a checkout opens.

The service as it runs

A job can take a long time. Time passing does not mean the job failed. If the provider cannot be reached, the hold stays and the job stays open. We aim to keep the studio available, and we do not promise uninterrupted access. Provider outages, maintenance, and failures can delay or stop a job.

Liability

The studio is provided as it runs today. FaceDesk is not liable for lost profits, lost publicity, or for a result you do not want to publish. Our liability for a claim about the studio is limited to the amount you paid for FaceDesk in the three months before the claim. This limit does not apply where the law does not allow it, including liability for fraud or for death or personal injury caused by negligence.

Complaints

Write to support@facedesk.ai. We acknowledge a complaint within 2 business days and aim to resolve it within 14 days. How to escalate a complaint, including a payment complaint, is on the Support page.

Changes

We can update these terms by posting a new version on this page. The date at the top is the date of the current version. If the refund policy changes, the new policy is posted on the refund page and applies to purchases made after that posting.

Law

These terms are governed by the laws of the State of Israel. The courts of Israel have jurisdiction, except where a consumer protection law where you live gives you the right to bring a claim somewhere else. The payment itself is governed by Paddle’s buyer terms.

Contact

FaceDesk, facedesk.ai. Email support@facedesk.ai. Buyer support details are on the Support page.